/* Ordenvia · propuesta privada para Ya Se Fue: negro/carbón, naranja y blanco; centro de control legible.
   Dirección propia de esta experiencia: no clona la web de Ya Se Fue ni sustituye la identidad de Ordenvia.
   Sin fuentes ni recursos remotos. Los estados llevan siempre texto y símbolo además del color.
   El texto usa rem/em para respetar el tamaño de letra del navegador. */
:root {
  color-scheme: dark;
  --bg: #0e0f11;
  --surface: #17181b;
  --surface-2: #1f2024;
  --field: #0b0c0e;
  --line: #34363c;
  --line-2: #74777f;
  --ink: #f5f4f0;
  --ink-2: #c2c1bb;
  --ink-3: #a3a29c;
  --orange: #ff7a1a;
  --orange-hover: #ff8f3d;
  --orange-ink: #ff9d57;
  --on-orange: #111111;
  --ok: #8ad4a0;
  --error: #ff9486;
  --focus: #ffffff;
  --mark: rgba(255, 122, 26, .28);
  --tech: #131416;
  --font: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
  --mono: ui-monospace, "SF Mono", Menlo, Consolas, monospace;
}

*, *::before, *::after { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; text-size-adjust: 100%; scroll-padding-top: calc(var(--banner-h, 2.5rem) + 1rem); }
body { margin: 0; background: var(--bg); color: var(--ink); font: 100%/1.5 var(--font); }
button, input, select, textarea { font: inherit; color: inherit; }
:focus-visible { outline: 3px solid var(--focus); outline-offset: 2px; border-radius: 4px; }
[hidden] { display: none !important; }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip-path: inset(50%); white-space: nowrap; }
.mono { font-family: var(--mono); font-size: .92em; overflow-wrap: anywhere; }
.small { font-size: .8125rem; }
.hint { margin: .375rem 0; color: var(--ink-3); font-size: .875rem; }
h1, h2, h3, h4 { text-wrap: balance; }

/* ---------- Identificación persistente y cabecera ---------- */
.banner {
  position: sticky; top: 0; z-index: 20; padding: .4rem 1rem;
  background: #000; color: var(--orange-ink); border-bottom: 1px solid var(--orange);
  font-size: .8125rem; font-weight: 600; letter-spacing: .02em; text-align: center;
}
.banner p { margin: 0; }
.noscript { margin: 1rem; color: var(--orange-ink); }
.top { max-width: 80rem; margin: 0 auto; padding: 1.5rem 1rem .5rem; display: grid; gap: .875rem; }
.eyebrow { margin: 0; color: var(--orange-ink); font-size: .75rem; font-weight: 700; letter-spacing: .12em; text-transform: uppercase; }
.top h1 { margin: .375rem 0 .5rem; max-width: 20ch; font-size: clamp(1.75rem, 6vw, 3.125rem); font-weight: 650; line-height: 1.06; letter-spacing: -.02em; }
.lede { margin: 0; max-width: 70ch; color: var(--ink-2); font-size: 1.0625rem; }
.top__controls { display: flex; flex-wrap: wrap; align-items: center; gap: .5rem; }
.top__controls .hint { flex-basis: 100%; }
.paused-note { margin: 0; padding: .625rem .875rem; border-radius: 6px; background: var(--orange); color: var(--on-orange); font-weight: 700; }
.status { margin: 0; min-height: 1.5em; padding-left: .625rem; border-left: 3px solid var(--line-2); font-size: .9375rem; }
.status:empty { border-color: transparent; }
.status[data-tone="ok"] { border-color: var(--ok); }
.status[data-tone="error"] { border-color: var(--error); }
@media (min-width: 56rem) {
  .top { grid-template-columns: minmax(0, 1fr) auto; align-items: end; padding-top: 2.25rem; }
  .top__controls { justify-content: flex-end; max-width: 30rem; }
  .top__controls .hint { text-align: right; }
  .paused-note, .status { grid-column: 1 / -1; }
}

/* ---------- Navegación por escenas ---------- */
.layout { max-width: 80rem; margin: 0 auto; padding: .5rem 1rem 3rem; display: grid; grid-template-columns: minmax(0, 1fr); gap: 1.25rem; }
.nav { min-width: 0; }
.nav ol { position: relative; list-style: none; margin: 0; padding: .25rem 2px .625rem; display: flex; gap: .375rem; overflow-x: auto; }
.nav__item {
  display: flex; align-items: center; gap: .5rem; min-height: 44px; padding: .5rem .75rem;
  border: 1px solid var(--line); border-radius: 6px; background: var(--surface); color: var(--ink-2);
  font-size: .875rem; white-space: nowrap; text-align: left; cursor: pointer;
}
.nav__item:hover { border-color: var(--line-2); color: var(--ink); }
.nav__item[aria-current] { border-color: var(--orange); background: var(--surface-2); color: var(--ink); font-weight: 600; }
.nav__n { font-family: var(--mono); color: var(--orange-ink); }
@media (min-width: 62.5rem) {
  .layout { grid-template-columns: 15rem minmax(0, 1fr); align-items: start; gap: 2rem; }
  .nav { position: sticky; top: calc(var(--banner-h, 2.5rem) + .75rem); }
  .nav ol { flex-direction: column; overflow: visible; }
  .nav__item { width: 100%; white-space: normal; }
}

/* ---------- Escenas y pasos ---------- */
.scene { min-width: 0; }
.scene__header { display: grid; gap: .5rem; margin-bottom: 1rem; }
.scene__header h2 { margin: 0; font-size: clamp(1.5rem, 4vw, 2.125rem); font-weight: 650; letter-spacing: -.015em; }
.panel { min-width: 0; padding: 1rem; border: 1px solid var(--line); border-radius: 8px; background: var(--surface); container-type: inline-size; }
.panel + .panel { margin-top: 1rem; }
h3 { display: flex; flex-wrap: wrap; align-items: center; gap: .5rem; margin: 0 0 .75rem; font-size: 1.125rem; }
h4 { display: flex; flex-wrap: wrap; align-items: center; gap: .5rem; margin: 0 0 .75rem; font-size: 1rem; }
.two { display: grid; gap: 1rem; margin: 1rem 0; }
.two > .panel + .panel { margin-top: 0; }
@media (min-width: 50rem) { .two { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
.pager { display: flex; flex-wrap: wrap; justify-content: space-between; gap: .5rem; margin-top: 2rem; padding-top: 1rem; border-top: 1px solid var(--line); }
.review { display: grid; gap: 1rem; }
.review__status { display: flex; flex-wrap: wrap; align-items: center; gap: .5rem; margin: 0; font-size: 1rem; }
.step { padding: 1rem; border: 1px solid var(--line); border-left: 3px solid var(--orange); border-radius: 8px; background: var(--surface); }
.step > * + * { margin-top: .75rem; }
.step > .two { margin: .75rem 0 0; }
.step__n {
  display: inline-grid; place-items: center; width: 1.75rem; height: 1.75rem; border-radius: 50%;
  background: var(--orange); color: var(--on-orange); font-family: var(--mono); font-size: .875rem;
}
.todo { margin: 0; padding-left: 1.25rem; color: var(--ink-2); }
.todo li + li { margin-top: .25rem; }

/* ---------- Controles ---------- */
.actions { display: flex; flex-wrap: wrap; align-items: center; gap: .5rem; margin: .75rem 0; }
.btn {
  min-height: 44px; padding: .625rem 1rem; border: 1px solid var(--line-2); border-radius: 6px;
  background: var(--surface-2); color: var(--ink); font-size: .9375rem; font-weight: 600; text-align: left; cursor: pointer;
}
.btn:hover { border-color: var(--ink-3); }
.btn--primary { background: var(--orange); border-color: var(--orange); color: var(--on-orange); }
.btn--primary:hover { background: var(--orange-hover); border-color: var(--orange-hover); }
.btn--link { padding-inline: 0; border-color: transparent; background: transparent; color: var(--orange-ink); text-decoration: underline; text-underline-offset: 3px; }
fieldset { min-width: 0; margin: 0; padding: .75rem 1rem 1rem; border: 1px solid var(--line); border-radius: 8px; }
legend { padding: 0 .375rem; font-weight: 700; }
/* Deshabilitado sin opacidad: el texto conserva contraste y el borde discontinuo indica que no se edita (L-4). */
fieldset:disabled input, fieldset:disabled select, fieldset:disabled textarea { border-style: dashed; color: var(--ink-2); background: var(--field); }
fieldset:disabled .btn { border-style: dashed; background: transparent; color: var(--ink-2); cursor: not-allowed; }
.operator__fields { display: grid; gap: .75rem; margin-bottom: .75rem; }
@media (min-width: 44rem) { .operator__fields { grid-template-columns: repeat(3, minmax(0, 1fr)); } }
.field { display: grid; gap: .375rem; align-content: start; min-width: 0; }
.field label { font-size: .875rem; font-weight: 600; }
.field input, .field select, .field textarea {
  width: 100%; min-height: 44px; padding: .625rem .75rem; border: 1px solid var(--line-2); border-radius: 6px; background: var(--field); color: var(--ink);
}
.field textarea { resize: vertical; }
.field--error input, .field--error select { border-color: var(--error); border-width: 2px; }
.field__hint { margin: 0; color: var(--ink-3); font-size: .8125rem; }
.field__error { margin: 0; color: var(--error); font-size: .8125rem; font-weight: 600; }
details > summary { min-height: 44px; display: flex; align-items: center; cursor: pointer; font-weight: 600; }
.fold { padding: .25rem 1rem .75rem; border: 1px solid var(--line); border-radius: 8px; background: var(--surface-2); }
.fold fieldset { border: 0; padding: 0; }
.fold--tech { background: var(--tech); color: var(--ink-2); font-size: .875rem; }
.tech__label { margin: .75rem 0 .25rem; }
.grid-fields { display: grid; gap: .75rem; margin-bottom: .75rem; }
@media (min-width: 44rem) { .grid-fields { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
@media (min-width: 72rem) { .grid-fields { grid-template-columns: repeat(3, minmax(0, 1fr)); } }
.checks { display: grid; gap: .25rem; margin: 1rem 0; }
.check { display: flex; align-items: center; gap: .625rem; min-height: 44px; cursor: pointer; }
.check input { width: 1.25rem; height: 1.25rem; accent-color: var(--orange); flex: none; }
.cases { background: var(--surface); }

/* ---------- Estados ---------- */
.chip {
  display: inline-flex; align-items: center; gap: .3rem; padding: .05rem .55rem; border: 1px solid var(--line-2); border-radius: 999px;
  color: var(--ink-2); font-size: .8125rem; font-weight: 600; line-height: 1.6; overflow-wrap: anywhere;
}
.chip__symbol { font-family: var(--mono); }
.chip--ok { color: var(--ok); border-color: rgba(138, 212, 160, .55); }
.chip--review { color: var(--orange-ink); border-color: var(--orange); }
.chip--error { color: var(--error); border-color: rgba(255, 148, 134, .6); }
.chip--pending { color: var(--ink-3); border-style: dashed; }
.chip--sim { color: var(--orange-ink); border-style: dashed; border-color: rgba(255, 122, 26, .6); font-size: .6875rem; letter-spacing: .06em; text-transform: uppercase; }
.reasons { display: grid; gap: .375rem; margin: 0; padding: 0; list-style: none; font-size: .875rem; }

/* ---------- Conversación y campos ---------- */
.chat { display: grid; gap: .625rem; margin: 0; padding: 0; list-style: none; }
.chat__empty { color: var(--ink-3); }
.msg { max-width: 94%; padding: .625rem .75rem; border: 1px solid var(--line); border-radius: 10px; background: var(--surface-2); }
.msg--cliente { justify-self: start; border-top-left-radius: 2px; }
.msg--operador { justify-self: end; border-color: rgba(255, 122, 26, .45); border-top-right-radius: 2px; background: #241b13; }
.msg__meta { display: flex; flex-wrap: wrap; align-items: center; gap: .25rem; margin: 0 0 .25rem; color: var(--ink-3); font-size: .78rem; }
.msg__text { margin: 0; overflow-wrap: anywhere; }
.msg__note { margin: .5rem 0 0; font-size: .8125rem; color: var(--ink-2); }
mark.src { padding: 0 1px; border-bottom: 2px solid var(--orange); border-radius: 2px; background: var(--mark); color: var(--ink); }
.fields { display: grid; margin: 0; }
.fields__row { display: grid; gap: .125rem .75rem; padding: .5rem 0; border-bottom: 1px solid var(--line); }
.fields__row dt { color: var(--ink-2); font-size: .875rem; }
.fields__row dd { display: flex; flex-wrap: wrap; align-items: center; gap: .375rem; margin: 0; }
.fields__src, .fields__why { flex-basis: 100%; font-size: .8125rem; color: var(--ink-3); overflow-wrap: anywhere; }
.fields__why { color: var(--orange-ink); }
@container (min-width: 460px) { .fields__row { grid-template-columns: 10rem minmax(0, 1fr); } }

/* ---------- Recorrido, pasos de registro, fila y mensajes ---------- */
.path { display: grid; gap: .5rem; margin: 0; padding: 0; list-style: none; counter-reset: path; }
.path__step { counter-increment: path; display: grid; gap: .125rem; padding: .5rem .75rem; border-left: 3px solid var(--orange); border-radius: 0 6px 6px 0; background: var(--surface-2); }
.path__label { color: var(--ink-3); font-size: .75rem; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; }
.path__label::before { content: counter(path) " · "; color: var(--orange-ink); font-family: var(--mono); }
.path__value { font-size: .9375rem; }
.effects { display: grid; gap: .5rem; margin: 0; padding: 0; list-style: none; }
.effects li { display: flex; flex-wrap: wrap; align-items: center; gap: .375rem; padding: .5rem .625rem; border-radius: 6px; background: var(--surface-2); font-size: .875rem; }
.effects li.is-done { box-shadow: inset 3px 0 0 var(--ok); }
.effects__label { flex: 1 1 10rem; }
.effects__detail { flex-basis: 100%; color: var(--ink-2); font-size: .8125rem; }
.row { display: grid; gap: .25rem 1rem; margin: 0; }
.row div { min-width: 0; padding: .25rem 0; border-bottom: 1px solid var(--line); }
.row dt { color: var(--ink-3); font-size: .75rem; }
.row dd { margin: 0; }
@container (min-width: 440px) { .row { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
pre.order {
  margin: 0; padding: .75rem; border: 1px dashed rgba(255, 122, 26, .55); border-radius: 6px; background: var(--field);
  font-family: var(--mono); font-size: .8125rem; white-space: pre-wrap; overflow-wrap: anywhere;
}
.sheet, .outbox { display: grid; gap: .75rem; margin: 0; padding: 0; list-style: none; }
.sheet__row { padding: .75rem; border: 1px solid var(--line); border-radius: 6px; }
.sheet__head, .outbox__meta { display: flex; flex-wrap: wrap; align-items: center; gap: .375rem; margin: 0 0 .5rem; }
.outbox__meta { color: var(--ink-2); font-size: .8125rem; }
.history { margin: 0; padding-left: 1.25rem; }
.technical { margin-top: 2rem; padding: .25rem 1rem 1rem; border: 1px dashed var(--line-2); border-radius: 8px; background: var(--tech); color: var(--ink-2); }
.technical > summary { color: var(--ink-2); }
.second { margin-top: 1rem; }

/* ---------- Pasos actuales, rutas, cotización y guía ---------- */
.steps { display: grid; gap: .5rem; margin: 0; padding: 0; list-style: none; counter-reset: step; }
.steps li { counter-increment: step; display: grid; grid-template-columns: 2rem minmax(0, 1fr); gap: .125rem .5rem; padding: .625rem; border: 1px solid var(--line); border-radius: 6px; }
.steps li::before { content: counter(step); grid-row: span 3; color: var(--orange-ink); font-family: var(--mono); font-weight: 700; }
.steps li > * { grid-column: 2; }
.steps li > .btn { justify-self: start; }
.steps li.is-current { border-color: var(--orange); background: var(--surface-2); }
.steps li.is-done .steps__text::after { content: " ✓"; color: var(--ok); }
.steps__who { color: var(--ink-3); font-size: .8125rem; }
.routes { display: grid; gap: .75rem; }
.routes__controls { display: flex; flex-wrap: wrap; align-items: flex-end; gap: .75rem; }
.routes__controls .field { flex: 1 1 14rem; }
.route-cards, .affected { display: grid; gap: .75rem; margin: 0; padding: 0; list-style: none; }
.route-cards { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.route { padding: .875rem; border: 1px solid var(--line); border-radius: 8px; background: var(--surface); }
.route p { margin: 0 0 .25rem; }
.route__id { color: var(--orange-ink); font-size: 1.25rem; font-weight: 700; }
.route--off { border-style: dashed; }
.affected .panel { margin: 0; }
.affected p { margin: 0 0 .375rem; }
@media (min-width: 50rem) { .affected { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
.quote, .guide { display: grid; gap: 1rem; }
.quote__grid { display: grid; gap: .75rem; }
@media (min-width: 50rem) { .quote__grid { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
.quote__source { margin: 0; overflow-wrap: anywhere; }
.breakdown { display: grid; margin: 0; }
.breakdown div { display: flex; flex-wrap: wrap; justify-content: space-between; gap: .25rem .75rem; padding: .5rem 0; border-bottom: 1px solid var(--line); }
.breakdown dt { color: var(--ink-2); }
.breakdown dd { margin: 0; }
.breakdown__total dd { color: var(--orange-ink); font-size: 1.375rem; font-weight: 700; }
.guide { max-width: 47.5rem; }
.guide__form { display: flex; flex-wrap: wrap; align-items: flex-end; gap: .75rem; }
.guide__form .field { flex: 1 1 14rem; }

/* ---------- Pie y diálogo ---------- */
.footer { max-width: 80rem; margin: 0 auto; padding: 1.5rem 1rem 3rem; border-top: 1px solid var(--line); color: var(--ink-3); font-size: .8125rem; }
.footer p { margin: 0 0 .375rem; }
dialog { max-width: min(92vw, 28.75rem); padding: 1.25rem; border: 1px solid var(--line-2); border-radius: 10px; background: var(--surface); color: var(--ink); }
dialog::backdrop { background: rgba(0, 0, 0, .72); }
dialog h2 { margin: 0 0 .5rem; font-size: 1.25rem; }

/* ---------- Movimiento: solo muestra lo que acaba de cambiar; nunca bloquea ni decide ---------- */
@keyframes appear { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }
.is-new { animation: appear 180ms cubic-bezier(.2, .7, .2, 1) both; animation-delay: calc(var(--i, 0) * 90ms); }
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation: none !important; transition: none !important; scroll-behavior: auto !important; }
}
@media (forced-colors: active) {
  .chip, .btn, .panel, .step, .fold, .technical, .nav__item, .path__step, pre.order, .route, .sheet__row { border: 1px solid CanvasText; }
  .btn--primary, .nav__item[aria-current], .step__n { border: 3px solid CanvasText; forced-color-adjust: auto; }
  .banner { border-bottom: 2px solid CanvasText; }
  mark.src { border-bottom: 2px solid Highlight; }
}